Support & FAQ

Frequently Asked Questions

Need some support or have questions about huupe? Here are our most frequently asked questions.

No, the screen won't break if you shoot balls and it hits the backboard or if you dunk on it!

The screen sits behind a protective layer and is shielded from impact by the ball through multiple layers of shock absorption.

Light dunking is ok. Hanging on the rim is strictly prohibited.

No there are NO cameras on the huupe mini and we did this for your privacy and security.

The huupe mini uses advanced AI sensor technology to track all of your shots and it knows where you shot from with over 99% accuracy (all without cameras).

The huupe mini comes with NO CAMERAS so you don’t have to worry about anyone hacking the cameras like you do on other in home products.

The huupe mini comes fully equipped with everything you need to have it set up and play. The huupe mini box contains:

• Full huupe mini backboard system
• Breakaway rim + net
• Official huupe pro-grip mini ball
• Official huupe mini ball pump (needle is in the handle)
• Remote control Access to huupe mini OS with games and apps included
• Tightening door hooks — fit any door, damage free
• USB-C charging cable and brick

You can install huupe mini in two ways.

First, over-the-door installation with the door hooks that come in the package. You simply screw the door hooks to the back of the huupe mini via the instructions in the Quick Start Guide and place over any standard door of your choosing.

Second, if you don't have any doors that work OR you prefer to install on the wall like you would a TV, huupe sells wall mount kits separately that enable you to install on the wall just like you would a TV via VESA mount holes in the back of the huupe mini. You can do studded wall mount or anchor wall mount.

Free games included. huupe + membership for access to more features and play. Please find more on huupe + at: huupe + membership.

Does not include free subscription to streaming apps like: HBO Max, Hulu, Disney+, etc.

We recommend that the huupe mini be used specifically with the official huupe pro-grip mini ball that comes included in the box. This is best for optimal shot tracking.

The Daily Prize Challenge ("DPC") is a game that allows a user to win a daily prize for whoever makes the most 3-pointers in a row that day.

Prizes vary each day. Sometimes prizes may be USD, h-bucks, clothes, swag, tickets to game and more!

Every day the clock restarts. The challenge is every 24 hours. You can earn and purchase more attempts through gameplay.

The huupe ARENA tracks far more than just makes and misses. Every session captures advanced basketball performance data designed to help players train smarter, compete harder, and improve faster.

Tracked stats include:

Field Goal Percentage (FG%)
3-Point Percentage (3PT%)
Free Throw Percentage (FT%)
Interactive Shot Charts
Rim Impact Charts
Shot Angle & Trajectory Analysis
AI-Powered Shot Form Analysis
Workout & Challenge Performance Metrics
Global & Community Leaderboards

The huupe ARENA also connects you to a growing network of players and teams around the world, allowing you to compare your performance, rankings, and progress against athletes at every level of the game.

The huupe ARENA features dozens of game modes, competitive challenges, stat-based experiences, and guided workouts — with new content released every two weeks to keep the experience fresh.

From casual competition to elite-level training, there’s something for every player, including:

Prize Challenges
PRO Challenges
Skill-Level Based Competitions
Multiplayer Shooting Games
Solo Workouts
Team Training Modes
Performance Tracking Sessions
Skill Development Programs

Whether you’re a beginner, a serious hooper, or somewhere in between, the huupe ARENA transforms your court into a professional-level basketball training facility.

Yes. This feature is called Community Mode.

Community Mode allows you to create your own private basketball community where friends, teammates, and family members can connect, compete, and track each other’s progress.

You can:

Compare stats and rankings
Participate in group challenges
Track improvement over time
Compete on private leaderboards
Stay connected through shared workouts and games
It’s basketball, connected.

Absolutely.

The huupe ARENA includes dozens of guided workouts and training programs created by NBA-level skills trainers, professional coaches, and youth development specialists.

Training experiences include:

Visual & audio-guided workouts
Shooting development sessions
Ball-handling and finishing drills
Skill progression programs
Competitive challenge workouts
Training sessions for all age groups and skill levels

Whether you’re training for fun, varsity basketball, AAU, college, or beyond, the huupe ARENA is built to help you improve every day.

First, both players need a huupe ARENA basketball system. Once connected through the huupe mobile app, you can add friends, send game invites, and compete in real-time shooting games and challenges from anywhere.

Here’s how it works:

Connect your huupe ARENA to the huupe mobile app
Add your friends inside the app
Invite them to a game or challenge
Start shooting

The huupe ARENA automatically tracks where every shot is taken from, ensuring fair gameplay and preventing cheating.

You can even stay on FaceTime or a phone call while competing. Set your phone down courtside and watch scores update live in real time.

What comes with the huupe ARENA In-Ground (60” and 72”)

Every huupe ARENA system includes:

Full-Size Premium In-Ground Basketball Hoop
Tempered Glass Backboard
Professional Pole Pad
Breakaway Rim
Basketball Net
Arena-Grade LED Backboard Lighting System
Professional Shot Tracking & Performance Data System
Weatherproof power cord cover

This is not just a hoop — it’s a professional, connected basketball experience.

The huupe ARENA operates using standard 120V AC power.

Yes.

The huupe ARENA can be powered using compatible portable power stations and solar panel systems. For best performance, we recommend a setup comparable to:

1000W+ Portable Power Station
100W Solar Panel
1000Wh+ LiFePO4 Battery System

This setup can provide excellent flexibility for courts without direct power access.

No.

The huupe ARENA connects directly to your mobile device using Bluetooth, while your phone’s cellular data handles online connectivity and syncing.

No home Wi-Fi connection is required.

In many cases, replacing your current hoop is fast and simple.

Professional installers can remove your existing system and install the huupe ARENA in its place. Both the 60” and 72” ARENA systems include standard 9”x9” anchor kits, which often match existing in-ground basketball hoop foundations.

This means there’s a high likelihood your installer can mount the huupe ARENA directly onto your existing anchor system — saving significant time, installation cost, and avoiding a full concrete re-pour.

No — the huupe ARENA works without a subscription.

Without a subscription, you still have access to:

Hoop lighting controls
Basic shooting stats
Select workouts and challenges
Core gameplay experiences
For players who want the full experience, the huupe Premium Membership unlocks:
Advanced stat tracking
AI shot analysis
Premium workouts
NBA-level training content
Prize challenges
Long-term performance storage
Expanded leaderboards and competitive modes

For safety reasons, professional installation is strongly recommended for both the 60” and 72” huupe ARENA systems.

While huupe does not directly provide installation services, we can help connect you with experienced local installers through our installer network and zip code finder.

The huupe ARENA includes a standard 1-year manufacturer’s warranty.

We stand behind our products and build every system using premium, high-quality materials designed for durability, performance, and long-term outdoor use.

Our goal is simple: build a basketball system that performs at the highest level and lasts for years to come.

Yes — the huupe ARENA works with virtually any standard basketball.

Indoor, outdoor, youth, or professional size — if it’s a basketball, it works.

Yes.

The huupe ARENA is controlled through the huupe mobile app, which connects directly to your system via Bluetooth.

Using the app, you can:

Start games and challenges
Track stats and progress
Control lighting settings
Access workouts and training
Connect with friends and communities
Compete online in real time

Your phone becomes the control center for your entire basketball experience.

For the best experience, we recommend at least a half-court setup, typically around:

50’ baseline
42’ sideline

That said, you do not need a full-sized court to enjoy the huupe ARENA.

Some customers install systems in much smaller spaces — even as compact as 16’ x 20’. Ultimately, the ideal setup depends on how you want to play, train, and use the system.

Yes the huupe ARENA mobile app has bluetooth connectivity to the LED lights on the backboard and a mobile app with full score keping capabilities and an automated game shot clock that is customizable (i.e. 24 seconds game clock or 35 second game clock, 8 minute quarters, 20 minute halves, etc.)

Our latency is sub .1 seconds to the LED lights on the backboard making this an extremely accurate scorekeeping and game system for use in games.

Yes, through our mobile application you have full control of the LED lights and this feature is completely free for all users.

Here are the different light modes:

Green light for makes / red light for misses (all shots)
No lights at all
green on (this is constant)
red on (this is constant)
College Green 3's only (the only feedback you get is lighting up green on College 3's)
PRO Green 3's only
Green and Red 3's only (the only feedback you get is on 3's. Either green for make, red for miss)
Some games have green for swish, yellow for a make that hits the rim and red for miss
Some other games we develop may involve different light settings than the ones mentioned here

Specification

60" In-Ground Hoop

72" In-Ground Hoop

Backboard Size

60 inches

72 inches

Max System Height (Top of Backboard)

12.5 ft

13 ft

Adjustable Rim Height

7.5 ft – 10 ft

7.8 ft – 10 ft

Total System Weight

280 lbs

425 lbs

Overhang at 10 ft

36 inches

48 inches

Included

Anchor kit + protective padding (3" thick)

Backboard

Feature

60" In-Ground Hoop

72" In-Ground Hoop

Dimensions

60" × 36"

72" × 42"

Type

Residential Standard

Recreational Sports Standard

Material

3/8" Tempered Glass

Design

Fully transparent

Border

Full-wrap aluminum

Rim

Feature

60" In-Ground Hoop

72" In-Ground Hoop

Type

Collegiate breakaway

Mounting

Multi-functional slot

Diameter

18 inches

Torsional Load Capacity

285 lbs

298 lbs

Height Adjustment

Feature

60" In-Ground Hoop

72" In-Ground Hoop

Adjustable Range

7.5 ft – 10 ft

7.8 ft – 10 ft

Lift System

Spring actuator with hand crank adjustment

Spring actuator with hand crank adjustment; Optional spring-assisted lift system

Stability & Structure

Feature

60" In-Ground Hoop

72" In-Ground Hoop

Post metal

Steel

Main Post

5"x5"

6" × 6"

Direct-Connect Rim

Yes

Reinforced Gussets

Durability

Feature

60" In-Ground Hoop

72" In-Ground Hoop

Coating

E-coating + powder coating

Galvanization

Full 72-hour galvanization

Hardware

Rust-resistant (galvanized anchors)

Arm Assembly

Feature

60" In-Ground Hoop

72" In-Ground Hoop

Reinforcement

Load-bearing bolts

Frame

Reinforced perimeter

Frame Thickness

1.6-inch steel

2-inch steel

Safety Features

Feature

60" In-Ground Hoop

72" In-Ground Hoop

Rim Mechanism

Single-pivot breakaway (upgradeable so you can install other rims if you like too)

Net Hooks

Flush-mounted

Safety Lock

Pin lock at 7.5 ft

Screw lock at 7.8 ft

Post Padding

2.8-inch full-wrap

Backboard Padding

1-inch

1.1-inch

The huupe ARENA Upgrade Kit transforms your existing basketball hoop into a smart hoop in minutes—without the need to replace the hoop you already own.

The Upgrade Kit includes a huupe Smart Sensor Hub that tracks what you do on the court and gives you access to advanced basketball statistics and performance insights—the types of data and analytics used by serious players and professionals to better understand their game.

The kit also includes ARENA-grade LED lights that attach to your existing hoop and serve multiple functions throughout the huupe experience, including providing real-time visual feedback while you play. Together, the Smart Sensor Hub and LED system bring your existing basketball hoop to life and connect it directly to the huupe platform.

Once connected to the huupe app, you can automatically track your stats and progress over time, access dozens of workouts and challenges designed to help you improve, compete with friends and players around the world, climb leaderboards, and experience new ways to train and play on the court.

Best of all, the huupe ARENA Upgrade Kit is designed to be a simple, one-time installation. Attach the system to your compatible basketball hoop, connect it to huupe, and you're ready to go. There’s no need to set up tracking equipment every time you want to play.

Install it once. Transform your hoop in minutes. Track, train and compete every time you step on the court.

Your hoop. Now smarter.

If your basketball hoop has a transparent backboard—such as glass, polycarbonate or acrylic—there’s a good chance it is compatible with the huupe ARENA Upgrade Kit.

The huupe Smart Sensor Hub is designed to mount to virtually any compatible basketball hoop, while our ARENA-grade LED lighting system is available in three sizes to accommodate the most common backboard dimensions:

44"–54" backboards: Adjustable LED Light Kit
60" backboards: 60" LED Light Kit
72" backboards: 72" LED Light Kit

This allows the huupe ARENA Upgrade Kit to work with a wide range of existing residential and professional-style basketball hoops.

To confirm compatibility with your specific hoop, please review our Compatibility Guide. If you’re still unsure, contact our Customer Service team and we’ll be happy to help confirm whether your hoop is compatible.

Yes absolutely. It is very simple to install just the Upgrade Kit onto existing basketball hoops.

The huupe ARENA Upgrade Kit is designed for easy DIY installation and does not require professional installation. Assembly typically takes approximately 10-20 minutes, and we recommend having two people available for the process.

To make installation as simple as possible, every huupe ARENA Upgrade Kit includes access to a step-by-step installation guide and a complete installation video:

View the Installation Guide
Watch the Installation Video

We strongly recommend watching the installation video and reviewing the guide before beginning assembly to familiarize yourself with the process and ensure no steps are missed.

Need help? Our Customer Service team is here for you. Email us anytime at customerservice@huupe.com, and a member of our team will be happy to assist with any installation questions.

Our Customer Service team is available daily from 9:00 AM–5:00 PM ET, and we strive to respond to all inquiries as quickly as possible.

The huupe ARENA Upgrade Kit captures advanced basketball performance data designed to help players train smarter, compete harder, and improve faster.

Tracked stats include:

Field Goal Percentage (FG%)
3-Point Percentage (3PT%)
Free Throw Percentage (FT%)
Interactive Shot Charts
Rim Impact Charts
Shot Angle & Trajectory Analysis
AI-Powered Shot Form Analysis
Workout & Challenge Performance Metrics
Global & Community Leaderboards

The huupe ARENA Upgrade Kit features dozens of game modes, competitive challenges, stat-based experiences, and guided workouts — with new content released every two weeks to keep the experience fresh.

From casual competition to elite-level training, there’s something for every player, including:

Prize Challenges
PRO Challenges
Skill-Level Based Competitions
Multiplayer Shooting Games
Solo Workouts
Team Training Modes
Performance Tracking Sessions
Skill Development Programs

Whether you’re a beginner, a serious hooper, or somewhere in between, the huupe ARENA transforms your court into a professional-level basketball training facility.

Yes. This feature is called Community Mode.

Community Mode allows you to create your own private basketball community where friends, teammates, and family members can connect, compete, and track each other’s progress.

You can:

Compare stats and rankings
Participate in group challenges
Track improvement over time
Compete on private leaderboards
Stay connected through shared workouts and games
It’s basketball, connected.

Yes.

The huupe ARENA Upgrade Kit includes dozens of guided workouts and training programs created by NBA-level skills trainers, professional coaches, and youth development specialists.

Training experiences include:

Visual & audio-guided workouts
Shooting development sessions
Ball-handling and finishing drills
Skill progression programs
Competitive challenge workouts
Training sessions for all age groups and skill levels

Whether you’re training for fun, varsity basketball, AAU, college, or beyond, the huupe ARENA is built to help you improve every day.

Here’s how it works:

Connect your huupe ARENA to the huupe mobile app
Add your friends inside the app
Invite them to a game or challenge
Start shooting

The huupe ARENA automatically tracks where every shot is taken from, ensuring fair gameplay and preventing cheating.

You can even stay on FaceTime or a phone call while competing. Set your phone down courtside and watch scores update live in real time.

Every huupe ARENA Upgrade Kit system includes:

Arena-Grade LED Backboard Lighting System
Professional Shot Tracking & Performance Data System (huupe ARENA Sensor hub)
Tracks for the lights
Zip ties
Alcohol wipes to prep the surface before attaching the tracks then lights
Weatherproof power cord cover

This is not just a hoop — it’s a professional, connected basketball experience.

The huupe ARENA Upgrade Kit operates using standard 120V AC power.

Yes.

The huupe ARENA can be powered using compatible portable power stations and solar panel systems. For best performance, we recommend a setup comparable to:

1000W+ Portable Power Station
100W Solar Panel
1000Wh+ LiFePO4 Battery System

This setup can provide excellent flexibility for courts without direct power access.

No.

The huupe ARENA connects directly to your mobile device using Bluetooth, while your phone’s cellular data handles online connectivity and syncing.

No home Wi-Fi connection is required.

No — the huupe ARENA works without a subscription.

Without a subscription, you still have access to:

Hoop lighting controls
Basic shooting stats
Select workouts and challenges
Core gameplay experiences
For players who want the full experience, the huupe Premium Membership unlocks:
Advanced stat tracking
AI shot analysis
Premium workouts
NBA-level training content
Prize challenges
Long-term performance storage
Expanded leaderboards and competitive modes

The huupe ARENA Upgrade Kit includes a standard 1-year manufacturer’s warranty.

We stand behind our products and build every system using premium, high-quality materials designed for durability, performance, and long-term outdoor use.

Our goal is simple: build a basketball system that performs at the highest level and lasts for years to come.

Yes — the huupe ARENA works with virtually any standard basketball.

Indoor, outdoor, youth, or professional size — if it’s a basketball, it works.

Yes.

The huupe ARENA is controlled through the huupe mobile app, which connects directly to your system via Bluetooth.

Using the app, you can:

Start games and challenges
Track stats and progress
Control lighting settings
Access workouts and training
Connect with friends and communities
Compete online in real time

Your phone becomes the control center for your entire basketball experience.

Our latency is sub .1 seconds to the LED lights on the backboard making this an extremely accurate scorekeeping and game system for use in games.

Yes, through our mobile application you have full control of the LED lights and this feature is completely free for all users.

Here are the different light modes:

Green light for makes / red light for misses (all shots)
No lights at all
green on (this is constant)
red on (this is constant)
College Green 3's only (the only feedback you get is lighting up green on College 3's)
PRO Green 3's only
Green and Red 3's only (the only feedback you get is on 3's. Either green for make, red for miss)
Some games have green for swish, yellow for a make that hits the rim and red for miss
Some other games we develop may involve different light settings than the ones mentioned here
Huupe arena In-Ground 60” and 72”

The huupe ARENA Portable (44") is designed for easy DIY installation and does not require professional installation. Assembly typically takes approximately 30–60 minutes, and we recommend having two people available for the process.

To make installation as simple as possible, every huupe ARENA Portable includes access to a step-by-step installation guide and a complete installation video:

View the Installation Guide
Watch the Installation Video

We strongly recommend watching the installation video and reviewing the guide before beginning assembly to familiarize yourself with the process and ensure no steps are missed.

Need help? Our Customer Service team is here for you. Email us anytime at customerservice@huupe.com, and a member of our team will be happy to assist with any installation questions.

Our Customer Service team is available daily from 9:00 AM–5:00 PM ET, and we strive to respond to all inquiries as quickly as possible.

The huupe ARENA Portable (44”) tracks everything the in-ground and Upgrade Kits track. The system captures advanced basketball performance data designed to help players train smarter, compete harder, and improve faster.

Tracked stats include:

Field Goal Percentage (FG%)
3-Point Percentage (3PT%)
Free Throw Percentage (FT%)
Interactive Shot Charts
Rim Impact Charts
Shot Angle & Trajectory Analysis
AI-Powered Shot Form Analysis
Workout & Challenge Performance Metrics
Global & Community Leaderboards

The huupe ARENA Portable (44”) features dozens of game modes, competitive challenges, stat-based experiences, and guided workouts — with new content released every two weeks to keep the experience fresh.

From casual competition to elite-level training, there’s something for every player, including:

Prize Challenges
PRO Challenges
Skill-Level Based Competitions
Multiplayer Shooting Games
Solo Workouts
Team Training Modes
Performance Tracking Sessions
Skill Development Programs

Whether you’re a beginner, a serious hooper, or somewhere in between, the huupe ARENA transforms your court into a professional-level basketball training facility.

Yes. This feature is called Community Mode.

Community Mode allows you to create your own private basketball community where friends, teammates, and family members can connect, compete, and track each other’s progress.

You can:

Compare stats and rankings
Participate in group challenges
Track improvement over time
Compete on private leaderboards
Stay connected through shared workouts and games
It’s basketball, connected.

Absolutely.

The huupe ARENA Portable (44”) includes dozens of guided workouts and training programs created by NBA-level skills trainers, professional coaches, and youth development specialists.

Training experiences include:

Visual & audio-guided workouts
Shooting development sessions
Ball-handling and finishing drills
Skill progression programs
Competitive challenge workouts
Training sessions for all age groups and skill levels

Whether you’re training for fun, varsity basketball, AAU, college, or beyond, the huupe ARENA is built to help you improve every day.

First, both players need a huupe ARENA basketball system (any of the various forms). Once connected through the huupe mobile app, you can add friends, send game invites, and compete in real-time shooting games and challenges from anywhere.

Here’s how it works:

Connect your huupe ARENA to the huupe mobile app
Add your friends inside the app
Invite them to a game or challenge
Start shooting

The huupe ARENA automatically tracks where every shot is taken from, ensuring fair gameplay and preventing cheating.

You can even stay on FaceTime or a phone call while competing. Set your phone down courtside and watch scores update live in real time.

Every huupe ARENA system includes:

Full-Size Premium Portable Basketball Hoop (10ft. Regulation)
Extremely Cleara Polycarbonaate Backboard
Rim
Basketball Net
Arena-Grade LED Backboard Lighting System
Professional Shot Tracking & Performance Data System
Weatherproof power cord cover

This is not just a hoop — it’s a professional, connected basketball experience.

The huupe ARENA Portable (44”) operates using standard 120V AC power. Most customers will need to use an extension chord to connect their portables all the way to the driveway or backyard court.

Yes.

The huupe ARENA Portable (44”) can be powered using compatible portable power stations and solar panel systems. For best performance, we recommend a setup comparable to:

1000W+ Portable Power Station
100W Solar Panel
1000Wh+ LiFePO4 Battery System

This setup can provide excellent flexibility for courts without direct power access.

No.

The huupe ARENA connects directly to your mobile device using Bluetooth, while your phone’s cellular data handles online connectivity and syncing.

No home Wi-Fi connection is required.

That is what the Upgrade Kit is built for. You will likely need the 44”-54” lighting kit. Please view the huupe ARENA Upgrade Kit page for more details here.

No — the huupe ARENA works without a subscription.

Without a subscription, you still have access to:

Hoop lighting controls
Basic shooting stats
Select workouts and challenges
Core gameplay experiences
For players who want the full experience, the huupe Premium Membership unlocks:
Advanced stat tracking
AI shot analysis
Premium workouts
NBA-level training content
Prize challenges
Long-term performance storage
Expanded leaderboards and competitive modes

The huupe ARENA Portable (44”) includes a standard 1-year manufacturer’s warranty.

We stand behind our products and build every system using premium, high-quality materials designed for durability, performance, and long-term outdoor use.

Our goal is simple: build a basketball system that performs at the highest level and lasts for years to come.

Yes — the huupe ARENA works with virtually any standard basketball.

Indoor, outdoor, youth, or professional size — if it’s a basketball, it works.

Yes.

The huupe ARENA is controlled through the huupe mobile app, which connects directly to your system via Bluetooth.

Using the app, you can:

Start games and challenges
Track stats and progress
Control lighting settings
Access workouts and training
Connect with friends and communities
Compete online in real time

Your phone becomes the control center for your entire basketball experience.

For the best experience, we recommend at least a half-court setup, typically around:

50’ baseline
42’ sideline

That said, you do not need a full-sized court to enjoy the huupe ARENA.

Some customers install systems in much smaller spaces — even as compact as 16’ x 20’. Ultimately, the ideal setup depends on how you want to play, train, and use the system.

Yes, through our mobile application you have full control of the LED lights and this feature is completely free for all users.

Here are the different light modes:

Green light for makes / red light for misses (all shots)
No lights at all
green on (this is constant)
red on (this is constant)
College Green 3's only (the only feedback you get is lighting up green on College 3's)
PRO Green 3's only
Green and Red 3's only (the only feedback you get is on 3's. Either green for make, red for miss)
Some games have green for swish, yellow for a make that hits the rim and red for miss
Some other games we develop may involve different light settings than the ones mentioned here