Support & FAQ
FREQUENTLY ASKED
QUESTIONS
Need some support or have questions about huupe?
Here are our most frequently asked questions.
mini
PRO
When will I receive my huupe mini?
First orders will receive their huupe minis in September 2024.
Next batch of orders in October 2024.
Next batch November 2024.
Final batch by Christmas 2024.
We will do our best to keep you updated with your expected delivery time. We are only making a limited quantity in 2024 and we sell out fast.
All orders placed after we sell out our 2024 drop will be delivered in the first half of 2025.
Is there a subscription to huupe mini?
No, there is no subscription for the huupe mini. All games and modes are free to play.
How do I install the huupe mini?
You can install huupe mini in two ways.
First, over-the-door installation with the door hooks that come in the package. You simply screw the door hooks to the back of the huupe mini via the instructions in the Quick Start Guide and place over any standard door of your choosing.
Second, if you don't have any doors that work OR you prefer to install on the wall like you would a TV, huupe sells wall mount kits separately that enable you to install on the wall just like you would a TV via VESA mount holes in the back of the huupe mini. You can do studded wall mount or anchor wall mount.
What comes with the huupe mini?
The huupe mini comes fully equipped with everything you need to have it set up and play. The huupe mini box contains:
• Full huupe mini backboard system
• Breakaway rim + net
• Official huupe pro-grip mini ball
• Official huupe mini ball pump (needle is in the handle)
• Remote control
Access to huupe mini OS with games and apps included
• Tightening door hooks — fit any door, damage free
• USB-C charging cable and brick
Does the huupe mini work with any ball?
We recommend that the huupe mini be used specifically with the official huupe pro-grip mini ball that comes included in the box. This is best for optimal shot tracking.
What is the Daily Prize Challenge ("DPC")?
The Daily Prize Challenge ("DPC") is a game that is free to enter for all users daily that allows a user to win a daily prize for whoever makes the most 3-pointers in a row that day.
When will I receive my huupe PRO?
All completed Fall 2024 orders will be delivered before Christmas 2024.
If you miss this cut off, the next deliveries are set for Spring/Summer 2025.
What if I already have a basketball hoop and want to replace it with the huupe PRO?
If you're looking to buy a basketball hoop to replace your existing one, then the professional installers that install your huupe will remove your current hoop and replace it with a huupe!
Can I purchase the huupe PRO if I live in Hawaii or Alaska?
Yes, the huupe PRO will be available for purchase in Hawaii and Alaska.
Once your order has been confirmed you will receive a pre-installation survey via email to confirm the placement of your huupe.
How much space is required to install and use the huupe PRO?
For an optimal huupe experience, we recommend at least a half court to play on for the huupe PRO, which is typically 50' baseline by 42' sideline.
The smallest half court we've installed on is 16' x 20' ft.
This decision is up to you. You do not need a full half court! Just enough room to play basketball as you like.
Can I install the huupe PRO myself?
For your safety, it is important that the huupe is installed by professional installers.
In addition to delivering and installing the huupe in your home or driveway, the professional installers will connect the huupe to WiFi, pair your Bluetooth, and get your account set up so you can start training right away.
Does the huupe PRO work with any ball?
Yes, the huupe PRO works with any ball.
We recommend orange basketballs as those work best, 99.99% accurate in optimal lighting conditions.
Optimal lighting conditions are clearly lit courts and places.
If it is too dark outside, the huupe PRO can physically not see the ball as well and shot tracking will be compromised.
What comes with the huupe PRO?
The huupe PRO comes all included with the backboard, rim, net, and pole or wall-mount based on what you select for install.
It comes fully equipped with everything you need to have it set up and play.
Is there a subscription to huupe PRO?
No, there is no mandatory subscription for the huupe PRO.
Every core feature is free to use and play.
There will be an elevated membership subscription for those who want added content, the ability to advertise on the backboard and more.
Is there a mobile app? How is the huupe PRO controlled?
The huupe PRO is controlled by our mobile app.
You simply connect your mobile app via bluetooth to the huupe PRO, then in our mobile app you connect the huupe PRO to Wi-Fi, and you're all set and will have full control of your huupe PRO!
How do I install huupe PRO?
The huupe PRO can be installed in-ground or in the wall.
We have installation videos here if you would like to see this process.
For your safety, it is important that the huupe is installed by professional installers.
In addition to delivering and installing the huupe in your home or driveway, the installers will connect the huupe to WiFi, pair your Bluetooth, and get your account set up so you can start training right away.
mini
When will I receive my huupe mini?
First orders will receive their huupe minis in September 2024.
Next batch of orders in October 2024.
Next batch November 2024.
Final batch by Christmas 2024.
We will do our best to keep you updated with your expected delivery time. We are only making a limited quantity in 2024 and we sell out fast.
All orders placed after we sell out our 2024 drop will be delivered in the first half of 2025.
Is there a subscription to huupe mini?
No, there is no subscription for the huupe mini. All games and modes are free to play.
How do I install the huupe mini?
You can install huupe mini in two ways.
First, over-the-door installation with the door hooks that come in the package. You simply screw the door hooks to the back of the huupe mini via the instructions in the Quick Start Guide and place over any standard door of your choosing.
Second, if you don't have any doors that work OR you prefer to install on the wall like you would a TV, huupe sells wall mount kits separately that enable you to install on the wall just like you would a TV via VESA mount holes in the back of the huupe mini. You can do studded wall mount or anchor wall mount.
What comes with the huupe mini?
The huupe mini comes fully equipped with everything you need to have it set up and play. The huupe mini box contains:
• Full huupe mini backboard system
• Breakaway rim + net
• Official huupe pro-grip mini ball
• Official huupe mini ball pump (needle is in the handle)
• Remote control
Access to huupe mini OS with games and apps included
• Tightening door hooks — fit any door, damage free
• USB-C charging cable and brick
Does the huupe mini work with any ball?
We recommend that the huupe mini be used specifically with the official huupe pro-grip mini ball that comes included in the box. This is best for optimal shot tracking.
What is the Daily Prize Challenge ("DPC")?
The Daily Prize Challenge ("DPC") is a game that is free to enter for all users daily that allows a user to win a daily prize for whoever makes the most 3-pointers in a row that day.
PRO
When will I receive my huupe PRO?
All completed Fall 2024 orders will be delivered before Christmas 2024.
If you miss this cut off, the next deliveries are set for Spring/Summer 2025.
What if I already have a basketball hoop and want to replace it with the huupe PRO?
If you're looking to buy a basketball hoop to replace your existing one, then the professional installers that install your huupe will remove your current hoop and replace it with a huupe!
Can I purchase the huupe PRO if I live in Hawaii or Alaska?
Yes, the huupe PRO will be available for purchase in Hawaii and Alaska.
Once your order has been confirmed you will receive a pre-installation survey via email to confirm the placement of your huupe.
How much space is required to install and use the huupe PRO?
For an optimal huupe experience, we recommend at least a half court to play on for the huupe PRO, which is typically 50' baseline by 42' sideline.
The smallest half court we've installed on is 16' x 20' ft.
This decision is up to you. You do not need a full half court! Just enough room to play basketball as you like.
Can I install the huupe PRO myself?
For your safety, it is important that the huupe is installed by professional installers.
In addition to delivering and installing the huupe in your home or driveway, the professional installers will connect the huupe to WiFi, pair your Bluetooth, and get your account set up so you can start training right away.
Does the huupe PRO work with any ball?
Yes, the huupe PRO works with any ball.
We recommend orange basketballs as those work best, 99.99% accurate in optimal lighting conditions.
Optimal lighting conditions are clearly lit courts and places.
If it is too dark outside, the huupe PRO can physically not see the ball as well and shot tracking will be compromised.
What comes with the huupe PRO?
The huupe PRO comes all included with the backboard, rim, net, and pole or wall-mount based on what you select for install.
It comes fully equipped with everything you need to have it set up and play.
Is there a subscription to huupe PRO?
No, there is no mandatory subscription for the huupe PRO.
Every core feature is free to use and play.
There will be an elevated membership subscription for those who want added content, the ability to advertise on the backboard and more.
Is there a mobile app? How is the huupe PRO controlled?
The huupe PRO is controlled by our mobile app.
You simply connect your mobile app via bluetooth to the huupe PRO, then in our mobile app you connect the huupe PRO to Wi-Fi, and you're all set and will have full control of your huupe PRO!
How do I install huupe PRO?
The huupe PRO can be installed in-ground or in the wall.
We have installation videos here if you would like to see this process.
For your safety, it is important that the huupe is installed by professional installers.
In addition to delivering and installing the huupe in your home or driveway, the installers will connect the huupe to WiFi, pair your Bluetooth, and get your account set up so you can start training right away.
THE WORLD'S FIRST SMART
BASKETBALL HOOP
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THE WORLD'S FIRST SMART
BASKETBALL HOOP
SIGN UP TO OUR NEWSLETTER
Stay up to date with our latest news, announcements and articles.